Refund policy

Last updated: August 9, 2026

SCOPE AND TIMEFRAME:

Zoft accepts return requests within 7 calendar days from the date the order was received. After this period, Zoft reserves the right to reject any return request.

ELIGIBILITY CONDITIONS:

A return will be considered valid only when the item presents manufacturing defects or damage directly attributable to Zoft. The customer must provide proof of purchase when initiating the process.

SIZE POLICY:

Zoft does not accept returns due to incorrect size selection by the customer. We recommend consulting the size guide available on each product page before completing your purchase.

PROCEDURE:

To initiate a return, the customer must contact Zoft at admzoft@gmail.com before shipping the item. Returns sent without prior authorization will not be accepted. Once the request is approved, shipping instructions will be provided. Return shipping costs are the sole responsibility of the customer.

RESPONSE TIME:

Zoft will process and respond to all return requests within 5 to 7 business days from receipt.

NON-ELIGIBLE ITEMS:

The following items are not eligible for return: gift cards and items damaged due to misuse by the customer.

LIMITATION OF LIABILITY:

Zoft assumes no responsibility for delays, losses, or damages occurring during postal transit, nor for circumstances beyond its operational control. In such cases, the customer must file their claim directly with the carrier.

COMPENSATION AND STORE CREDIT:

Approved returns will be compensated with store credit equivalent to the value of the returned item. Store credit is valid for one year from the date it is issued. Zoft does not issue refunds to the original payment method under any circumstances.

Last updated: August 9, 2026

EU RIGHT OF WITHDRAWAL:

If you place your order from the European Union, you have the right to cancel your purchase within 14 calendar days from the delivery of the last item in your order, without giving any reason.

To exercise this right, initiate your request through your customer account at https://account.zoft.store within the stated period.

Once you have notified us of your withdrawal, you must return the items within 14 days. We will issue a full refund, including standard outbound shipping costs, within 14 days of receiving the returned items.

Return shipping costs are the responsibility of the customer unless otherwise stated.

The right of withdrawal does not apply to personalized products, items sealed for hygiene reasons that have been opened, or other products excluded under applicable regulations.